Run #0642 · Weekly Churn Scan

Started 9:00 am · 3 decisions · waiting on you for 1

9:00 am

The weekly churn scan kicked off on schedule.

I pulled 38 active subscriptions from Stripe, 24 months of payment history, and the last 90 days of email threads.

38 subscriptions214 payments52 email threads6 memory facts

9:04 am

35 accounts looked healthy. Three didn't — each got its own follow-up task below.

Northwind — renewal in 9 days with a mild usage dip. Acme Corp — usage down 60% over 8 weeks, renewal in 21 days, contact gone quiet. Meridian Labs — 3 failed payments and 30 days of silence.

Northwind — friendly check-in, resolvedApproved with Feedback9:07 am

I drafted a renewal check-in. You approved it with an edit at 1:24 pm and it went out. Your edit was saved to Northwind's memory: "keep it short, skip the product pitch."

Acme Corp — retention offer, waiting on you.Waiting on You9:09 am

What I saw

Usage down 60% over 8 weeks, renewal on July 27, and Priya hasn't answered the last two check-ins. Payment history is clean — 14 on-time invoices over 2 years. This is a save-able account.

What I considered

○Do nothing until renewal — risky given the silence

○A third plain check-in — already tried twice

●15% discount for 3 months with a call invite — strongest signal we want to keep them

Under what authority

Spec §Decision Principles"Retention spend up to 15% for accounts older than 12 months"

Discount 15% ≤ cap 15%

Recipient is an existing customer contact

Within monthly retention budget — $1,080 of $5,000 used

ActionSend Email · Via Gmail to priya@acme.comNeeds Your Sign-Off

Waiting 2h · reminds at 24h, holds & flags at 72h

Meridian Labs — escalated to youNeeds a Call9:11 am

Three failed payments and 30 days unresponsive is outside my boundaries — my spec says this needs a call from you, not another email from me. Full history is attached to the escalation in your inbox.

9:12 am

Review complete.

3 follow-up tasks spawned — 1 resolved, 1 waiting on you, 1 escalation.