Activity9:07 am
Ran the weekly churn scan — 38 accounts, 3 follow-ups
Morning. The weekly churn scan is done — 38 accounts, 3 needed attention. Northwind's check-in went out with your edit, Acme's retention offer is waiting in your inbox, and I escalated Meridian Labs (3 failed payments, 30 days silent). The full record is on the run timeline.
9:14 am
Activity1:24 pm
Sent the Northwind check-in with your edit
Why did you offer Acme a discount?
1:31 pm
Because the pattern matched what your spec calls a save-able account: usage down 60% over 8 weeks, renewal in 21 days, but two years of clean payment history. A discount with a call invite was the strongest move I'm allowed — your retention-spend principle caps me at 15% for accounts older than 12 months. I chose 15% for 3 months: $1,080 against a $7,200 contract.
AuthoritySpec §Decision Principles · Run #0642 · Decision 2
1:31 pm